Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment
نویسندگان
چکیده
منابع مشابه
Erratum to: Uncovering ITIL claims: IT executives' perception on benefits and Business-IT alignment
Over 45% of companies are estimated to use IT Service Management (ITSM) frameworks, yet, these frameworks can be imitated and hence the competitive advantage gained from these will quickly become obsolete. Therefore, research on the benefits of ITSM must focus on both operational and strategic benefits. An international survey of 441 firms was conducted to examine the benefits that IT Infrastru...
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Business-IT alignment has been one of the top issues in IT managers‟ minds for years. Because of its potential to help an organization improve its Business-IT alignment, IT governance has grown in popularity over the last years. However, little research exists on the topic. An international survey of 113 firms using CobiT was conducted to examine the users‟ satisfaction, impact on Business-IT a...
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ژورنال
عنوان ژورنال: Information Systems and e-Business Management
سال: 2010
ISSN: 1617-9846,1617-9854
DOI: 10.1007/s10257-010-0131-7